American Restaurants, Bars & Pubs
Went for first time after reading good reviews. Food was good but service was slow. A wedding reception seemed to absorb the wait staff. Charlie's Exceptional Steak entree and chili were excellent. Salads were tasty also. However, entrees arrived 3 minutes after salads / soups; hadn't finished the salads yet. Tap beers were not available due to broken CO2 system. Ran out of Newcastle bottled beer. Second brandy and soda took 25 minutes. Took a long time to get the check. Server apologized frequently for poor service. Poor lighting on patio after sunset. We were told light bulbs were burnt out; had to request candles. Our impression was that, with the exception of the kitchen, the restaurant was poorly managed. It is a great setting but improvements are badly needed in the area of service if they expect to gain and retain customers.
The Highlander patio is the best-kept secret of Maple Grove dining. Forget the overcrowded "restaurant row" and sit outside with a glass of wine and enjoy the sunset and GREAT FOOD. I've had several entrees, and you can't go wrong with the steaks, walleye, or great burgers!